Radisson Hotel Colorado Springs Airport - Colorado Springs, Colorado

Erin Smith

No complaints at all. Everything seemed spotless, worked great, was well appointed, breakfast was memorable in a good way, our stay was peaceful, the hot tub & pool area were 5 star, & front desk staff were so sweet. Bonus points that I was able to park easily & close in a well lit area despite getting there at like 11 pm. I am grateful for the help I received without expectation when y'all saw me struggling with the luggage trolley while I left my children in the lobby. They were even given little treats meanwhile! Breakfast, although free, was cooked to perfection, & it was a great selection, even for us having two vegetarians in our party. While I was hesitant to try out a 3.5 star place, I now cannot wait to return. Slept well in those clean, comfy beds. My only disappointment is in booking through a 3rd party & paying extra for mountain view, only to wake up facing the pool.

Nikki Newberry

The front desk clerk was completely rude and stuck up. I called hotel to inform them that I had to service animals coming with me. I was placed on hold saying they’re in shift change and they would place me on hold. They never took me off of hold. I was probably on hold for like 3040 minutes until I finally hung up. Upon arrival the manager and front desk lady was completely rude upon check-in. I have two service animals and she told me that my service animals cannot go into the breakfast room. They are service animals they’re allowed to go into restaurants or anything like that then I was told my service animals have to be in a kennel when I’m not in the room with them or not not with me they are service animals, secondly they overcharged me up the ass. I was told a certain price my booking for a certain room. They overcharged me and gave me the wrong room. Upon check out I asked if I could get a receipt. I was denied a receipt and said it would be emailed me I have yet to receive a email. I checked out a day early because of the front desk rudeness and how their employees and manager didn’t allow my services animals to be with me other than in the room. My dogs are trained to do certain task for me and the employees denied them being with me. Worst customer service I have ever dealt. With the money I spent on this room I’d expect way better staff and more understanding of the law and for individuals I have service animals

And as you see from the owners reply, how rude they really are.

Are you trying to punish me Melinda for giving you a bad review? we made sure we cleaned that room and that urine stain was my daughters accident and also dogs shed that’s what they do and they eat food That’s what they do. am I hearing again that you denied my service animals because from what it sounds like is your overcharging me for having service animals?
We made sure that room was still clean by the time we decided to leave and to be honest we could’ve made a lot worse if we really wanted to. I once to was a hotel manager, but I excelled in my life. Back in the day tho my housekeepers would’ve cleaned that room with no problem at all, but no complaints. I’m sure you’ve done a lot of rooms that were a lot worse than ours, Melinda. I paid that type of money your housekeepers can do their job that they get paid to do and for your footage of your front desk staff you should go back and look at their body language and how it was towards us so I appreciate it if you get a little bit more customer service skills in ya.

Jennifer James

I researched for a while to find a dog friendly hotel in Colorado Springs that was reasonably priced and still nice. The Radisson was nice for this purpose however, booking the dog friendly room was a hassle. You have to call to book a pet friendly room. Totally fine except the first person I talked to gave me a price quote, then transferred me to someone else who gave me a higher price quote who transferred me to someone else who gave me an even higher price quote. It was frustrating because it was inconsistent. When we got to the hotel, the staff was wonderful. The hotel is clean but some of it is out dated. You can see they are making improvements but you can definitely tell what has been improved upon and what hasn't. It doesnt flow well. We were put in one of the outdated rooms, which is fine. I figured we would be since we had the pup with us. Breakfast was just okay. Overall, not a bad experience but nothing spectacular either. Google says it's a 3 star hotel but it definitely feels like a 2 star and I feel for the amenities, it's a little over priced.

G Baby

It doesn’t excite me to have to leave a negative experience with Radisson Hotel because overall it’s my favorite hotel to stay at on a visit to Colorado Springs. On Friday, November 1 around 10 PM I arrive to the hotel to check in. I stayed in my car to get my mind right to plan out the rest of my evening and I was handling business on my phone. As I was doing so I noticed hotel security observing me, but I paid no mind to it because I stay here quite frequently and I was doing nothing wrong or illegal. The security guard left the parking lot drove away for about 10 minutes, then came back and parked next to my car got out his car knocked on my window and told me I would need to leave the parking lot if I didn’t have room. I abruptly applied to him that I do have a room I’m getting ready to go check in, thanks for checking on me. Not to mention, the security guard was extremely rude for no reason at all. So after 10 minutes, the security guard comes back with the manager on duty. Her name is Jodi and the security guard name is Mike. Jodi approaches my driver door Asking me if I have a room. So I replied to Jodi yes I have a room. I’m getting ready to come inside to check in. I also stayed here last night. I also stayed here all the time and never get harassed like this. So I’ve been harassed and racially profiled as a black man minding his business in his own vehicle for too long? I’ve received the worst customer service experience I’ve ever had staying in a hotel in the whole country. I’m Extremely disappointed in how rude and disrespectful both Management and security were to someone that stays at their hotel quite frequently. Otherwise, my stay was fine. The room was clean Internet worked well and breakfast was decent. The customer service and hospitality gets a big zero. They impersonated my character racially profiled me an overall just extremely rude and disrespectful for no reason at all. If you hate your job get a new one, but don’t treat regular customers like they’re trash because that’s how you feel about yourself.

Ken Kingston

Close to Airport, great staff. The breakfast buffet was really good, and their inhouse restaurant was amazing. The only issue was a power outage, staff was not helpful, provided no information and seemed they did not want to help. No generator, I think I overheard staff say it wasn't working. That was the only issue so 5 stars, although free night should have been given...

Cheryl Robinson

The hptel had beautiful Christmas decor and was clean.
The hotel staff was friendly. The food was hot & fresh.
I attended an event at the hotel in the morning that included breakfast.

Shane Casey

Great property with plenty of parking. Property is clean. Large indoor pool and outside covered hot tub are well maintained. Lots of fitness equipment, and guest washers and dryers available. On site restaurant/bar and conference rooms are super convenient. Rooms are larger than your standard hotel room. Included breakfast is one of the best, with a variety of tasty breakfast foods. Very friendly staff. Property was quiet during my week-long stay and afford a good night's rest. Location is not far from many of the area's attractions. Second time staying at this location, and will stay here again.

Jamie Johnson

If you're looking for a great hotel in Colorado Springs, you MUST stay here. The the rooms are clean and have comfortable beds. There's an awesome restaurant that serves a full breakfast every morning and is open until 10pm. The staff is absolutely amazing and very personable. There's a beautiful indoor pool on site. Your family will enjoy staying at this hotel. Oh, it's not far from the airport.