AC Hotel Fort Lauderdale Sawgrass Mills/Sunrise - Sunrise, Florida

Leilani-Kali

Stayed here for a few days during a work trip. Overall, the hotel was okay. The "closet" space was minimal but luckily I was only there for 3.5 days - so there was enough space for me to hang three suits. Also there was only ONE hook in the entire room which was annoying. There also aren't any luggage racks in the entire hotel. I called to ask about one and they told me that I was meant to use the bench which isn't ideal if you are conscientious about bedbug prevention.

One night there were some teens sitting outside my door talking loudly and eating McDonald's. I suggested that they leave but they did not. I called downstairs and they dealt with it immediately which I appreciated.

The housekeeping staff was great. The front desk staff were amazing, very friendly and helpful. The breakfast was pretty basic and if you don't eat meat it's definitely not worth the price point - which I recall it being around $25. It would be nice if they had a proper restaurant on the property and not have to be reliant on restaurants in the vicinity. Although they are a walkable distance that doesn't help you when it's raining.

S B

Wonderful hotel with amazing staff. Rooms are large. Love the accessible showers in the large bathroom. Mall next door is so easy to get to. The sliders and chicken wings at happy hour are great value and tasty! Will be back again. Thank you.

Mariah Sam

We booked this hotel after searching for a nice area. I paid nearly $350 for one night. After a long drive of 6+ hours, we arrived at 6pm. They gave us an accessible room with a small shower with a seat with a curtain that we didn’t pay for. Barely enough room to shower. We called the desk and they said they were fully booked, but when we called Marriott directly they had rooms available. We continued seeing people checking in after us and yet they couldn’t accommodate us to switch rooms. Also there is a loud party going on at the rooftop, and there are signs of quiet hours all over until 10pm, but yet it’s 11:20 pm and it’s still blasting right above us. The front desk said the party will end at 11pm, but it’s still going.

No accommodation at all for anything. The last 3 days I’ve stayed at 2 Marriotts total, and have spent over $1,000 between the two and I don’t feel this is acceptable for loyal members. Mind you we have a flight to catch and to be up at 3am!!! Smh horrible

Darin Beiler

Terrible experience here. Tried to check in but room wasn’t ready. They took info from us to call us when it was ready which was totally fine with us. We waited in the lobby for over 2 hours and finally went back up and asked what the hold up was. The same lady we talked to before didn’t know who we were and asked for all of our info again and Lo and behold the room was ready! Don’t take our info if you don’t plan to use it. Set the tone for the rest of the stay. Washroom was dirty when we got into the room and it looked like some toilet water on the floor. Most likely won’t be coming back

P Hayes

Great hotel and room and nice location! Quiet hotel with friendly service. Having the huge mall next door and nice restaurants was very perfect. But but the breakfast had no kosher options, healthy food and no sugar-free syrup. Perhaps offer turkey bacon/sausage and egg whites.

Kevin Hernandez

The hotel's location is the real star here. The cleanliness of the room left a lot to be desired. Multiple days the floors were unswept and dirty. The bathroom was dirty when we checked in and the toilet lid was broken. The in-room coffee and body wash were not replenished. It's a shame because the location is fantastic. Pack some earplugs as well, you'll hear every ball being dribbled, door being closed and cellphone vibrating.

KK Hen

Good location and great room but most importantly, a big shout out to the front desk team member at night (Elizabeth) who helped when I had a battery issue with my key and could not get into my room. She reset my keycard at my request as I assumed it was too close to my cell phone but was also resourceful and informative and shared that it may in fact be a battery issue. She later came upstairs to support directly and helped reset the battery in the absence of tech/handyman support so I could get in. Very kind and helpful! 10/10- thank you Elizabeth!

memfizgirl

I’m still in disbelief that I paid so much for such an exhausting, substandard stay accompanied by poor customer service. I checked in at 3:45 on this past Friday afternoon after flying from the west coast. The desk clerk asked if a handicapped room was ok and as I have health issues that necessitate such occasionally, I agreed. It was also mentioned there was an event that evening, but at the time I did not realize the significance of this. I drop my things and get some shopping in, heading back towards the hotel around 8ish - only to discover that the “event” referenced was an 18th birthday party on the eighth floor rooftop complete with DJ and karaoke AT DEAFENING VOLUME. I ordered food (just an aside, the dust staff apparently has a huge issue with allowing delivery to your door despite your agreement to such. I was told “this is not your apartment.”) In any case, I put my headphones on to deal with the noise, eat my dinner and try to rest. Once the music stopped, then the noise on the floor I was staying started. There was running up and down the halls and doors slamming. I assumed that most of the kids from the 18th birthday party were on my floor so again I put on my headphones and unsuccessfully try my best to sleep. ||It was when I undressed for bed that I realized how filthy the floor was. Walking across the floor barefoot, my feet picked up a disgusting amount of dirt and particles. I woke the next morning to try to take a shower, and realized how narrow the shower was. I am not a large person and could barely shower as there is a very small amount of floor space to stand where the rainfall shower comes down, and the drain starts. on top of that, the shower curtain is at least 6 inches too short and the ledge is not tall enough to stop any water coming out of the shower. Since it was so narrow, as well, I got the decidedly unpleasant experience of the shower curtain continually sticking to me throughout the shower. Needless to say, water covered half the bathroom floor. I used towels to clean it up as I am in a rush for my day’s plans. When I return that evening, I am looking forward to getting cleaned up to meet friends for dinner.|I take another shower and again, half of the bathroom floor is puddled in water and I step out onto the shower mat and promptly slip and fall. It is at this point I called the desk and let them know how miserable this stay has been. The desk clerk was very polite and apologetic, and offered to have the supervisor call me. This supervisor called and was decidedly not apologetic and not helpful whatsoever. She literally asked “what is it that you want me to do”. Although she did say she could have someone come clean up the water, she also argued about the birthday party and the volume and denied any running up and down the hallways and doors slamming. All in all, she could have easily avoided this review by just listening and understanding how scary that fall was to someone that had recently had spinal surgery. She then asked, did I want to speak to the general manager tomorrow, and I said yes. I never received a call not surprisingly. As I was checking out, the desk clerk asked how I enjoyed my stay. I said I did not at all enjoy it and was very unhappy. at that point, he put his head down and finish the checkout and handed me the receipt. I travel to Fort Lauderdale frequently and this is the first I’ve stayed here - but will absolutely be the last. If you enjoy spending a lot of money for very little service, please stay here. Also, please enjoy the picture attached of the washcloth. I had to continual used to clean my feet in my expensive room with crappy shower.